Common Questions

While Case Construction is in-route to your home or business, SAFETY FIRST! Water and electric are a dangerous combination. DO NOT step into a flooded area until all power to that area is shut off. Always adhere to the recommendations of your fire department or other responding agencies as your health and safety are more important than your possessions.

How fast will Case Construction respond to my emergency?

Case Construction is open 24 hours a day, 7 days a week, 365 days a year, so when you experience an emergency, we are able to respond within 1 hour.

In a flood emergency, what can I do to help alleviate the problem?

• If possible, shut off the water source.
• Remove as much water as possible via mopping, wiping, blotting, squeegeeing, etc.
• If water is in the ceiling, punch small holes in any sagging ceilings to relieve trapped water.
• Move all wet clothing and fabrics to a dry place.  Open any empty drawers or cabinets.
• Remove all pictures/paintings from wet walls and damaged areas and move to a dry place.
• Place plastic bags underneath the legs of large furniture to prevent wicking.  Move smaller pieces to a dry area.
• Call insurance company as soon as possible to report the damage.

How long does it normally take to dry a room?

With conventional drying techniques, a room will normally take three to five days to completely dry. With Case Construction, our cutting edge drying technology can dry the same job in 30 hours or less.   (Class 1 – Clean Water)

How is my insurance claim handled?

First, you will need to contact your insurance company or agent to get a claim number, from there, Case Construction will handle the rest.  We work hand and hand with you and your insurance company to get your home and your life back to normal as quickly as we can.

How can I tell if I have mold damage?

Mold can be found anywhere, indoors and outdoors.  Generally, it is found in damp areas, such as the basement or bathroom, and can be green, black, brown, orange, or purple in color.  Mold has a musty, earthy smell that can indicate its presence even if it cannot be seen.

Will cleaning moldy areas stop its growth?

Cleaning is an important step when attempting to eliminate mold, however cleaning alone will not stop mold growth. To stop mold growth, the moisture source that promotes the growth must be removed.

Should I try and clean smoke and soot damage from my belongings after a fire?

No.  In many cases, trying to clean or repair damage caused by soot and smoke often inflicts more damage.  It is best to hire a fire restoration professional that can assess the damage and determine the best course of action to take in cleaning or repairing your damaged items.

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